FAQs

What is patient-centered care?

As our patient, your health and well-being is important to us. We want to work with you to collaborate in an effort to help you receive quality care in a timely fashion based on your needs. Together, we coordinate your care across the doctors and nurses that you work with.

What is an Accountable Care Organization (ACO)?

An Accountable Care Organization (ACO) is a group of doctors and other health care providers who work together. The goal of an ACO is to keep people healthy by offering affordable, high quality, patient-centered care.

How will I benefit from patient-centered care and working with doctors in an ACO?

We are here to help you by:

• Considering your care needs even when you're not sick.
• Coordinating your care with your doctors.
• Giving you information to make better health care decisions.
• Offering tools to keep track of your whole health history.
• Guiding you through the health care system.
• Providing quality care at an affordable cost for everyone.

How will an ACO help me be healthier?

Our doctors and staff will work with you to pursue a personalized care plan. Your care plan will help with the treatment of health conditions you may already have. It will also include steps to prevent illness we want to keep you healthy. We also want you to be the most active member of your care team. Talk with your doctor. Asking questions will help you better understand your treatment plan and allow you to make more educated and informed decisions for managing your health.

How do you coordinate my care?

Our doctors, nurses, and other care providers share your treatment and health goals with each other. This care team has secure access to your medical history (including past medical conditions, prescriptions, and visits to the doctor). This helps us work better together. It makes sure that everyone has the most up-to-date information and your best outcomes in mind. We will work with you and your health care providers to deliver quality care, when you need it.

I'm concerned about sharing health information, can you tell me more?

To provide quality care, we want your doctors, nurses, and other professionals to know your most up-to-date health information. At Live Oak Care your care team views your health history to coordinate your care. Sharing information keeps your care team current with your medical needs and treatment. It helps us provide you with quality care. It allows us to help keep you healthy. And it's more convenient for you. You don't have to provide each care provider with the same information. You'll be able to avoid repeated tests because your doctors have your medical information.

Please know that your privacy is very important to us. The privacy and security of your medical information is also protected by law. We share information to assist with the delivery of quality care.

Who can I call if I have more questions about Live Oak Care?

If you have any questions about Live Oak Care, please call your doctor's office.